QUESTIONS

How do I buy an item?

Check out our amazing collections, add to cart, and follow the easy checkout process. We'll take care of the rest and get your goodies to you in no time!

 

Page Error: "There Was A Problem With Our Checkout"

Before you continue, clear your cookies and cache and reboot your browser.

To clear your history and cookies, go to Settings > Safari, and tap Clear History and Website Data. Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information.

You can delete your cookies and cache from within the Android version of Google Chrome by first tapping the More button in the top right corner of the browser, indicated by a column of three dots, then tapping History, then Clear browsing data

 

Can I place my order over the phone?

Yes, we'd love to hear from you. The number to call / Whatsapp is 013 - 3631477. We will be happy to take your order over the phone.

 

Method of payment?

We now use Billplz as our payment gateway so that you can shop at our online store hassle and worry free. There are multiple ways to pay for your items, all using Billplz payment gateway ;

1) Credit / Debit card 

2) FPX ( Maybank2u, CIMB Clicks, Bank Islam Online, etc.. ) 

3) ShopBack PayLater

 

Do I need an account to purchase from Moderee?

Account is optional at mymoderee.com. You can shop without creating an account but we do suggest create one so that we can keep you updated with our new items, promotions and future events.

 

Is my personal information kept private?

Yes! We do not disclose your information to other parties except for fulfilling your orders (name, address, email, etc). We will only provide these information which the courier company need to carry out their services.

  

I have forgotten my password. What should I do?

Sign In to your account and click forgot my password. We will send you an email with your new temporary password.

 

How do I return goods to you?

Goods sold are not returnable/exchange unless you received an incorrect item(s) or any factory defected item(s) such as faulty zip, obvious stains, otherwise it will not be accepted for return. You can return the item within 3 days of receiving it. Goods must be return in its original packaging, with their labels still attached and in a saleable condition.

 

How to use discount code/voucher? 

You just need to enter the discount code at the payment method section at the check out page. You can only use one promotion code per order.

 

What is ShopBack PayLater?

ShopBack PayLater helps consumer buy things they want today and pay later over 3 interest-free installments.

 

Where can shoppers download the ShopBack app to purchase?

The ShopBack app is available on both the App Store and Google play.